PAPA – Palm Beach County Property Appraiser’s Office: Contact, Addresses, Phone Numbers & Hours
If you searched for PAPA – Palm Beach County Property Appraiser’s Office, PAPA means Property Appraiser Public Access. It is the Palm Beach County Property Appraiser’s official online property-information system at pbcpao.gov; it is not a separate county office.
For in-person help, the Property Appraiser operates service locations in West Palm Beach, Palm Beach Gardens, Delray Beach, Royal Palm Beach and Belle Glade. The correct phone number depends on whether you need exemptions, residential appraisal, mapping, deeds, commercial appraisal, condominium appraisal or tangible personal property help.
Palm Beach County Property Appraiser Office Locations & 2026 Hours
The official contact page lists office hours of Monday through Friday, 8:30 AM to 5:00 PM. Palm Beach County is large, so you do not always need to travel to downtown West Palm Beach for basic taxpayer-service help.
County Governmental Center
301 North Olive Avenue
West Palm Beach, FL 33401
Main Office: 5th Floor
Exemption Service Center: 1st Floor
3188 PGA Boulevard, 2nd Floor
Palm Beach Gardens, FL 33410
Hours: Monday–Friday, 8:30 AM–5:00 PM
561-624-6521
14925 Cumberland Drive
Delray Beach, FL 33446
Hours: Monday–Friday, 8:30 AM–5:00 PM
561-276-1250
Mayor Fred Pinto Midwestern Community Building
200 Civic Center Way, Suite 200
Royal Palm Beach, FL 33411
Hours: Monday–Friday, 8:30 AM–5:00 PM
561-784-1220
2976 State Road 15
Belle Glade, FL 33430
Hours: Monday–Friday, 8:30 AM–5:00 PM
561-996-4890After opening the official contact page
- Find the service center closest to you.
- Confirm its current address and phone number.
- Check for any posted closure or schedule change.
- If your issue is specialized, call the department first rather than assuming every service is handled at every counter.
Which Palm Beach County Property Appraiser Phone Number Should You Call?
Calling the main switchboard works for general routing, but a direct department number is usually more useful when you already know what is wrong.
| Department / Issue | Phone | Use This Number For |
|---|---|---|
| Main Switchboard | 561-355-2866 | General routing, exemption services and Downtown Service Center questions. |
| Property Appraiser / Administration | 561-355-3230 | General administrative contact and Property Appraiser office questions. |
| Exemption Services | 561-355-2866 | Homestead, portability and other exemption questions. |
| Residential Appraisal — East/Central | 561-355-2883 | Residential assessment questions in the east/central county service area. |
| Residential Appraisal — North | 561-624-6795 | Residential appraisal questions in North County. |
| Residential Appraisal — South | 561-276-1201 | Residential appraisal questions in South County. |
| Wellington / Royal Palm Beach / Acreage / Glades | 561-784-1210 | Residential appraisal help for the western service area. |
| GIS / Mapping | 561-355-1558 | Parcel mapping, location-address and mapping-record questions. |
| Commercial Appraisal | 561-355-3988 | Commercial property appraisal and assessment questions. |
| Condominium Appraisal | 561-355-2690 | Condominium assessment and property-record questions. |
| Agricultural Appraisal | 561-784-1257 | Agricultural classification and appraisal questions. |
| Tangible Personal Property | 561-355-2896 | Business equipment, TPP accounts and DR-405 return questions. |
| Public Services / Records | 561-355-2881 | Property Appraiser records, public-record requests and data assistance. |
| PAPA Technical Help | 561-355-3292 | Technical problems using the official PAPA website. |
Before calling the Property Appraiser
- Have the property address ready.
- If possible, have the Property Control Number (PCN).
- Know whether your issue concerns value, exemption, mapping, ownership or a business account.
- For a valuation question, note the tax year involved.
- For an exemption question, identify the exemption type before you call.
What Is PAPA, and When Do You Need to Contact an Office?
PAPA stands for Property Appraiser Public Access. Palm Beach County launched the public-access website in 1994, and the Property Appraiser describes it as the fastest way to search and view county property records.
You can often solve a property-information question online without calling or driving to a service center.
Use PAPA Online First For
- Owner and property searches
- Property Control Number lookup
- Assessment and taxable-value records
- Sales and property characteristics
- Nearby and advanced sales searches
- Map-based property research
- Tax roll information
- Forms and exemption information
Contact the Office When
- A parcel record appears incorrect
- Your exemption status needs explanation
- A deed or ownership update is not reflected
- You need assistance with a public-record request
- A map or situs-address issue needs investigation
- You cannot complete a required filing online
- You need appraisal-specific help
After opening PAPA
- Use the property search if you need a parcel record.
- Confirm the owner, property address and PCN before relying on the result.
- Use the Data, Exemptions or Forms sections for the task you need.
- If the website itself is not working correctly, use the PAPA Help Desk number rather than an appraisal department.
What to Have Ready Before Visiting a Palm Beach County PA Office
A counter visit is more useful when staff can immediately identify the property and the task. The documents you need vary by service, but the following checklist covers the information most likely to prevent an unnecessary second visit.
Property Record Question
- Property address
- 17-digit PCN when available
- Owner name
- Tax year involved
- Copy or note of the field that appears wrong
Exemption Question
- Property address and PCN
- Identification and residency information
- Existing exemption details
- Documents required for the specific exemption
Ownership / Mapping Question
- Property address and PCN
- Recorded deed information when relevant
- Clear explanation of the mapping or ownership issue
- Supporting municipal or permit documentation when applicable
Do Not Use the Wrong Contact Route for an Address Change
Palm Beach County distinguishes between a mailing address and the property’s physical or situs address. They are corrected through different processes.
| Problem | Who Handles It | What to Do |
|---|---|---|
| Mailing address is wrong | Palm Beach County Property Appraiser | Use the official electronic address-change process or written form. The office’s form states address corrections are not made by phone. |
| Physical / situs address is wrong | Local building-permit agency | Contact the municipality’s building-permit department, or Palm Beach County Planning, Zoning & Building for unincorporated property. |
| Owner name or deed has changed | Ownership Records / Deed Processing | Verify the recorded deed first, then contact the Property Appraiser when the ownership record needs review. |
After opening the forms page
- Find the Address Change option if the mailing address is the problem.
- Use the parcel’s 17-digit PCN to identify the correct property.
- Follow the current electronic or written submission instructions.
- If the physical location address itself is wrong, do not submit a mailing-address change as the fix; contact the responsible permitting agency instead.
Public Records, Exemption Email, GIS Email & Online Help
| Contact Route | Details | Best Use |
|---|---|---|
| Public Services / Records | 561-355-2881 pa-pubsvc@pbcpao.gov |
Public records, records-custodian questions and data requests. |
| Exemption Services | 561-355-2866 myexemption@pbcpao.gov |
Homestead and other property-tax exemption questions. |
| GIS / Mapping | 561-355-1558 mymap@pbcpao.gov |
Mapping and parcel-location questions. |
| Deed / Ownership Inquiry | mydeed@pbcpao.gov | Deed-processing and ownership-record questions. |
| Residential Appraisal | myhouse@pbcpao.gov | Residential appraisal and property-characteristic questions. |
Before submitting a public-record request
- Search PAPA first to see whether the record is already available online.
- Identify the exact parcel, PCN, record type or date range you need.
- Submit a focused request rather than asking for an undefined category of records.
- If the office provides a cost estimate for extensive work, review it before authorizing processing.
Palm Beach County Property Appraiser Main Office Map
Palm Beach County Property Appraiser
County Governmental Center
301 North Olive Avenue
West Palm Beach, FL 33401
Main Office: 5th Floor
Downtown Exemption Service Center: 1st Floor
Office hours: Monday–Friday, 8:30 AM–5:00 PM
Palm Beach County Property Appraiser Contact FAQs
1. What does PAPA mean in Palm Beach County property records?
PAPA stands for Property Appraiser Public Access. It is the Palm Beach County Property Appraiser’s official online property-information website at pbcpao.gov, not a separate government office.
2. What is the main Palm Beach County Property Appraiser phone number?
The official phone directory lists the main switchboard at 561-355-2866. The office also lists 561-355-3230 for Property Appraiser and administration contact.
3. What are the Palm Beach County Property Appraiser office hours in 2026?
The official contact page lists office hours as Monday through Friday from 8:30 AM to 5:00 PM. Check the official site before visiting around holidays or unusual closures.
4. Where is the Palm Beach County Property Appraiser main office?
The main office is in the County Governmental Center at 301 North Olive Avenue, West Palm Beach, FL 33401. The main administrative office is on the 5th floor.
5. Where do I go in West Palm Beach for homestead exemption help?
The Downtown Service Center for exemptions is on the 1st floor of the County Governmental Center at 301 North Olive Avenue, West Palm Beach. Exemption Services can also be reached at 561-355-2866.
6. Does Palm Beach County have Property Appraiser offices outside West Palm Beach?
Yes. Service centers are also listed in Palm Beach Gardens, Delray Beach, Royal Palm Beach and Belle Glade. Each location has its own direct telephone number.
7. Who do I call if a property map or situs address looks wrong?
GIS and mapping questions can be directed to 561-355-1558. If the physical situs address itself was assigned incorrectly, the Property Appraiser explains that the responsible city or county building-permit agency must correct the source address.
8. Can I change my Palm Beach County property mailing address by phone?
No. The Property Appraiser’s address-change instructions state that mailing-address corrections are not made by telephone. Use the official electronic address-change process or a properly completed written request.
9. What phone number should I use for a Palm Beach County homestead exemption question?
Exemption Services is listed at 561-355-2866. The department also publishes myexemption@pbcpao.gov for exemption-related email questions.
10. Who do I contact if the PAPA website itself is not working?
The official Navigate PAPA help page lists the Help Desk at 561-355-3292 for website-related technical assistance.
Official Palm Beach County PA Resources Checked for 2026
- Palm Beach County Property Appraiser – PAPA
- Official Office Locations & Hours
- Official Department Phone Directory
- Navigate PAPA / Technical Help
- Exemption Services
- GIS & Ownership Records
- Public Records Requests
- Official Property Appraiser Forms
Contact details reviewed for 2026. Office schedules, department routing and service-center operations can change, so verify the official contact page before making a special trip.